Privacy Policy

Phoenix Elevators

Last updated: March 2026

Phoenix Elevators (“we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website.

1. Information We Collect

We may collect personal information when you interact with our website, including:

  • Your name

  • Email address

  • Phone number

  • Address or project location

  • Information about your property or elevator requirements

  • Any other information you provide through contact forms, quote requests or email

We may also automatically collect certain technical information including:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

  • Referring website

This information helps us improve our website and services.

2. How We Collect Your Information

We collect personal information when you:

  • Submit a contact form or enquiry

  • Request a quote or consultation

  • Communicate with us via email or phone

  • Interact with our website

We may also collect information through cookies and analytics tools.

3. How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Provide quotes and information about our products or services

  • Communicate about your project

  • Improve our website and services

  • Analyse website performance and visitor behaviour

  • Comply with legal obligations

We will only use personal information for purposes that are reasonably necessary for our business operations.

4. Disclosure of Information

We do not sell or rent personal information.

We may disclose information to trusted third parties where necessary to operate our business, including:

  • Website hosting providers

  • IT and analytics providers

  • Marketing or advertising platforms

  • Professional advisers

These third parties are required to handle information securely.

5. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our website.

Cookies help us improve user experience and website performance. You can disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission can be guaranteed to be completely secure.

7. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a revised date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Phoenix Elevators
admin@phoenixelevators.com.au
0428 785 689